Complaints and feedback

We’re here to listen.

Tell us about a journey, fare or service concern. We’ll record your feedback and give you a reference.

Send feedback
01

Tell us what happened

Include the journey date, booking reference and a brief explanation.

02

Tell us what you need

Let us know how you would like the issue to be resolved.

03

Keep your reference

Our team will review the case and contact you about the next steps.

Operations · available 24/7

Send feedback

We’ll contact you using the details you provide. For urgent booking help, email operations@cruzycabs.co.nz.

In an emergency, call 111.

Please avoid card details or sensitive medical information. Privacy information

Ready when you are

See the full price before you confirm.

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