Booking terms, in plain language.

Booking and cancellation terms

Version 2026-10-04. cruzycabs operates booking enquiries 24/7. Contact operations@cruzycabs.co.nz.

Operator

Legal operator details must be configured before live bookings open.

Request and confirmation

Your quote expires after five minutes unless you submit the request. Card payment is processed by Stripe. Payment records a request; travel is confirmed after a suitable driver accepts. Equipment and long-distance requests are reviewed before payment is requested.

Changes and refunds

Contact operations to change a journey. A changed route, date, group or vehicle needs a new quote and your agreement. You may cancel with your private booking link before the trip starts for a full refund of completed card payments. If cruzycabs cannot fulfil the request, operations cancels it and refunds payment. Your bank controls when the refund appears. Once a trip starts, contact operations about disputes or exceptional cancellation.

Passenger responsibilities

Provide accurate contact and journey details, arrive at the agreed meeting point, and declare luggage, child seats, pets and assistance needs. Match the driver and registration with your booking before boarding. Call 111 in an emergency.

Tours and corporate accounts

Enquiries require an agreed itinerary or commercial arrangement before confirmation. Attractions, accommodation and other services are included only when expressly quoted. Corporate credit and Total Mobility eligibility are not granted by submitting a form.

Complaints and rights

Use the complaints form or contact operations with your reference. These terms do not exclude rights that cannot lawfully be excluded under New Zealand law. The operator must obtain professional review before opening live bookings.